Question 1

How do I book?

Accepted Answer

Please complete and submit the Booking Enquiry Form located on our 'Contact Us' page or by simply clicking on the 'Enquire Now' button located under each product in the 'Hire Shop' section of our website.

Question 2

Do I need to pay a deposit?

Accepted Answer

Yes. We require a non-refundable deposit of $100. This deposit is deducted from the overall total and your booking is secured once this deposit is paid.

Question 3

What type of payments do you accept?

Accepted Answer

Our payment option is via bank transfer. All payment instructions are located on our invoice. Only in certain circumstances will we accept cash payments for the remaining balance. If this is agreed upon, then payment must be paid prior to set up.

Question 4

When is the remaining payment due?

Accepted Answer

The remaining payment is due 7 days prior to the event. However, we also offer payment plans (weekly, fortnightly or monthly) that can be arranged at the booking stage.

Question 5

Do you charge a security bond?

Accepted Answer

Yes. A refundable security bond of $250 is required. This bond will be refunded within 1 business day after the event, provided all equipment is returned undamaged and clean.

Question 6

How much is delivery?

Accepted Answer

Delivery fees are calculated depending on the hire equipment and location, as it will depend on the type of vehicle required to transport the equipment. Our delivery costs include set up and pack down. Once you submit a Booking Enquiry Form with all the details, we will be able to provide a delivery cost.

Question 7

What suburbs do you deliver to?

Accepted Answer

We service Melbourne wide (South-East, Eastern, Northern, Western & CBD) including most regional areas such as Geelong, Ballarat, Gippsland region etc.

Question 8

What happens if I don't pay on time?

Accepted Answer

If we do not receive any communication regarding a payment arrangement, we will attempt to contact you through email, text or phone call. If there is no response within 2 days, regrettably, we may have to cancel your booking. We do offer payment plans; weekly, fortnightly & monthly. Please specify on the Booking Enquiry Form if you require a payment plan.

Question 9

What are the play rules?

Accepted Answer

Strictly no shoes or heels for anyone on the equipment, including parents/guardians. 
Socks must be worn.
No food, drink, gum, sweets, cake or other edibles. 
No sharp objects including outside toys, eating utensils.
No face paint, body paint, food paint, glitter, gems or slime.
Play equipment CANNOT be removed from the area it is set up in.
Adult supervision is required at all times.

Please ensue to brief your guests that no shoes especially high heels are allowed. High heels permanently damage our safety mats and will need to be replaced. If you feel that you cannot adhere to our play rules, please reconsider hiring our services, as we prioritise maintaining the quality of our equipment.

Question 10

Why is face paint and food painting activities not allowed?

Accepted Answer

Face paint including food dye/paint, silly string, body gems, slime and/or bubble machines are harmful to our equipment and can cause permanent damage such as stains or require extensive deep cleaning. To avoid losing your security bond and being liable for further charges, it is best to completely avoid these activities and items during the hire period of our equipment.

Question 11

Can we move the equipment?

Accepted Answer

No. Under no circumstances should any of the equipment be moved to a different location or space once it has been set up by our team. All soft play items must remain within the play area on the safety mats to avoid damage and potential stains/dirt marks. A deduction will be made from the security bond if the equipment is found to be moved or used outside the dedicated play area.

Question 12

Can we pack up the equipment prior to your arrival to help?

Accepted Answer

Whilst we appreciate the thought, please do not pack up any equipment, the Sunny Play Events team will handle this to prevent any damage to our equipment.

Question 13

How long can I hire the equipment for?

Accepted Answer

We offer up to 4 hours hire with all our hire equipment. Additional fees may apply for longer hire, overnight hire and/or hire after 5pm. Please be specific regarding your event timeframe on the Booking Enquiry Form. Our set up and pack down time is outside these hours.

Question 14

Do you clean your equipment?

Accepted Answer

Yes. As a family-run business with young children ourselves, we place a strong emphasis on hygiene especially when little ones get together to play. Our equipment is cleaned, then sanitised after every hire ensuring it's ready for the next play session.

Question 15

Can I set up outdoors?

Accepted Answer

Yes. You must have an alternative indoor plan as per weather forecast and changes or risk cancellation. The hire equipment will not be set up if there are any feces or animals near the equipment space. The equipment will only be set up on grass, decking, pavement or concrete. Equipment will not be set up on bark, gravel, rocks, or other uneven surfaces. The surface must be dry, clean and even.

Question 16

What if it rains on the day and my event is outdoors?

Accepted Answer

We advise all clients with an outdoor event to have a backup plan for extreme weather changes such as wind, rain or heat. We retain the right to cancel a booking if we feel safety will be compromised.

Question 17

What if I change my mind and cancel?

Accepted Answer

The $100 non-refundable deposit will act as your cancellation fee. Any other monies paid after this will be refunded to your account. In the event of a postponement request, any payments made will be held as a 12-month credit with us and be seamlessly transferred to the new booking date. Rescheduling is subject to date and equipment availability.

Question 18

What happens if the equipment is damaged during hire?

Accepted Answer

You will be liable for covering the total cost of repairs or replacements, this may also include shipping expenses, and any import taxes or other fees related to the repair or replacement of the damaged equipment. The cost will be deducted from the refundable security bond and if the total cost exceeds the security bond, you will be required to pay the remaining balance to our account. We maintain records of the condition of our equipment with a checklist prior to delivery and photographs taken at the time of delivery and set up.

Question 19

What if I need to postpone my event due to sickness or something else?

Accepted Answer

In the event of a postponement request, any payments made will be held as a 12-month credit with us and be seamlessly transferred to the new booking. Rescheduling is subject to date and equipment availability.

Question 20

Do you have insurance?

Accepted Answer

Yes. We are fully insured with public liability and able to service for both public and private events. If required, we will provide a copy of our Certificate of Currency to the venue prior to the event.

Question 21

What's your Covid19 or other pandemic policy?

Accepted Answer

If Covid19 lockdown or other pandemic occurs or restrictions prevents your event from occurring, your deposit and any other monies paid will be held as a future credit. The credit will be valid for 12 months. We do not issue refunds due to reasons related to Covid19 or other future pandemics.

Frequently Asked Questions