Frequently Asked Questions

Please complete and submit the Booking Enquiry Form located on our 'Contact Us' page or by simply clicking on the 'Enquire Now' button located under each product in the 'Hire Shop' section of our website.

Yes. We require a non-refundable deposit of $100. This deposit is deducted from the overall total and your booking is secured once this deposit is paid.

Our payment option is via bank transfer. All payment instructions are located on our invoice. Only in certain circumstances will we accept cash payments for the remaining balance. If this is agreed upon, then payment must be paid prior to set up.

The remaining payment is due 7 days prior to the event. However, we also offer payment plans (weekly, fortnightly or monthly) that can be arranged at the booking stage.

Yes. A refundable security bond of $250 is required. This bond will be refunded within 1 business day after the event, provided all equipment is returned undamaged and clean.

Delivery fees are calculated depending on the hire equipment and location, as it will depend on the type of vehicle required to transport the equipment. Our delivery costs include set up and pack down. Once you submit a Booking Enquiry Form with all the details, we will be able to provide a delivery cost.

We service Melbourne wide (South-East, Eastern, Northern, Western & CBD) including most regional areas such as Geelong, Ballarat, Gippsland region etc.

If we do not receive any communication regarding a payment arrangement, we will attempt to contact you through email, text or phone call. If there is no response within 2 days, regrettably, we may have to cancel your booking. We do offer payment plans; weekly, fortnightly & monthly. Please specify on the Booking Enquiry Form if you require a payment plan.

Strictly no shoes or heels for anyone on the equipment, including parents/guardians. Socks must be worn. No food, drink, gum, sweets, cake or other edibles. No sharp objects including outside toys, eating utensils. No face paint, body paint, food paint, glitter, gems or slime. Play equipment CANNOT be removed from the area it is set up in. Adult supervision is required at all times. Please ensue to brief your guests that no shoes especially high heels are allowed. High heels permanently damage our safety mats and will need to be replaced. If you feel that you cannot adhere to our play rules, please reconsider hiring our services, as we prioritise maintaining the quality of our equipment.

Face paint including food dye/paint, silly string, body gems, slime and/or bubble machines are harmful to our equipment and can cause permanent damage such as stains or require extensive deep cleaning. To avoid losing your security bond and being liable for further charges, it is best to completely avoid these activities and items during the hire period of our equipment.

No. Under no circumstances should any of the equipment be moved to a different location or space once it has been set up by our team. All soft play items must remain within the play area on the safety mats to avoid damage and potential stains/dirt marks. A deduction will be made from the security bond if the equipment is found to be moved or used outside the dedicated play area.

Whilst we appreciate the thought, please do not pack up any equipment, the Sunny Play Events team will handle this to prevent any damage to our equipment.

We offer up to 4 hours hire with all our hire equipment. Additional fees may apply for longer hire, overnight hire and/or hire after 5pm. Please be specific regarding your event timeframe on the Booking Enquiry Form. Our set up and pack down time is outside these hours.

Yes. As a family-run business with young children ourselves, we place a strong emphasis on hygiene especially when little ones get together to play. Our equipment is cleaned, then sanitised after every hire ensuring it's ready for the next play session.

Yes. You must have an alternative indoor plan as per weather forecast and changes or risk cancellation. The hire equipment will not be set up if there are any feces or animals near the equipment space. The equipment will only be set up on grass, decking, pavement or concrete. Equipment will not be set up on bark, gravel, rocks, or other uneven surfaces. The surface must be dry, clean and even.

We advise all clients with an outdoor event to have a backup plan for extreme weather changes such as wind, rain or heat. We retain the right to cancel a booking if we feel safety will be compromised.

The $100 non-refundable deposit will act as your cancellation fee. Any other monies paid after this will be refunded to your account. In the event of a postponement request, any payments made will be held as a 12-month credit with us and be seamlessly transferred to the new booking date. Rescheduling is subject to date and equipment availability.

You will be liable for covering the total cost of repairs or replacements, this may also include shipping expenses, and any import taxes or other fees related to the repair or replacement of the damaged equipment. The cost will be deducted from the refundable security bond and if the total cost exceeds the security bond, you will be required to pay the remaining balance to our account. We maintain records of the condition of our equipment with a checklist prior to delivery and photographs taken at the time of delivery and set up.

In the event of a postponement request, any payments made will be held as a 12-month credit with us and be seamlessly transferred to the new booking. Rescheduling is subject to date and equipment availability.

Yes. We are fully insured with public liability and able to service for both public and private events. If required, we will provide a copy of our Certificate of Currency to the venue prior to the event.

If Covid19 lockdown or other pandemic occurs or restrictions prevents your event from occurring, your deposit and any other monies paid will be held as a future credit. The credit will be valid for 12 months. We do not issue refunds due to reasons related to Covid19 or other future pandemics.